FAQs
Have a questions? You'll likely find answers here. If not, reach out — we’re happy to help.
Frequently asked questions
Where do you serve?
We serve the Huntsville, AL area and nearby towns with local delivery and pickup.
Pickup & Delivery — how does it work?
At checkout, select Delivery or Pickup, then choose your preferred date and time window.
Delivery:
We offer local delivery within select Huntsville-area zip codes.
For home deliveries, orders will be left at the doorstep unless other instructions are provided at checkout. Please include any helpful delivery instructions at checkout, such as gate codes, apartment details, or notes about your drop-off location.
Delivery pricing is based on your address at checkout. We offer free delivery in 35803, $4 delivery in nearby zip codes 35802 and 35763, and $7 delivery to all other eligible delivery zip codes. If delivery is not available for your address, pickup will still be offered at checkout.
Pickup location:
Jones Farm Park (1201 Four Mile Post Rd SE Huntsville, AL 35802)
If our options do not work for you, please email us at info@cloudscovecookies.com or utilize our contact form and we will do our best to accomodate your order and schedule.
Do you ship?
We don't ship. Cloud’s Cove Cookies is focused on keeping every order close to home and supporting the charm of our community.
Do you accept large orders?
Yes — large orders are welcome with advance notice. Great for office treats, client appreciation, weddings, birthdays, and other local events. Our goal is to be a special part of Huntsville happenings, so contact us to reserve your date and confirm availability.
Allergens — what should I know?
Our cookies are made with common allergens such as milk, eggs, wheat, and soy. We can’t guarantee allergen-free products since common allergens are present in our kitchen. Please refer to our ingredient label for specific allergens in each of our cookies.
What does "cottage food" mean?
Cloud’s Cove Cookies is a small cottage food bakery. That means cookies are made in a home kitchen, prepared, handled, and labeled according to Alabama guidelines, and sold directly to customers — perfect for local pickup and delivery.
We are licensed and insured in Huntsville City and Madison County.
With your support, we plan to be serving you from a commercial kitchen soon!